Treatment Coordinator Trainer and Grandmaster of Getting to “Yes”

If your conversion rate isn’t at 90%, you haven’t met Sam yet.

With 18 years of orthodontic experience, Sam has turned treatment coordinating into a superpower. She’s the one sitting down with patients and parents, making them feel heard, understood, and completely confident in saying “yes” to treatment — and she does it with clarity, empathy, and serious skill.

She doesn’t just explain treatment — she connects the dots, simplifies the process, and makes the financial conversation feel effortless. Her case acceptance rate? A steady 90%. Retainer program sales? Even higher.

Sam’s also trained dozens of Treatment Coordinators from the ground up, building systems and scripts that are both efficient and real. She’s organized, consistent, and the reason so many practices finally stop guessing at how to close cases — and start doing it.

At Czechmate, Sam helps teams fine-tune their processes, boost patient trust, and increase start rates — all without turning into pushy salespeople. She’s the grandmaster you want in your corner when you’re ready to level up your conversion game and make every consult count.